Application Trainer (Data Management)

Location: Springfield, MA

Summary of Position

The Application Trainer is a challenging opportunity within the Data Management department that seeks a self-starting, highly motivated individual with the ability to prioritize multiple tasks, set goals and meet deadlines.  The Trainer is responsible for preparing end-user manuals and training materials, managing the training schedule, delivering instruction using a variety of platforms, providing special training and support as needed, and maintaining a training environment conducive to learning.

Additional responsibilities include first line customer support as needed, assisting in the QA of system changes and enhancements as well as facilitation of team meetings with stakeholders having strong and sometimes differing opinions.  Trainer will also give input regarding course curriculum. Job will require working some early morning and/or late evening hours and some weekends as necessary to meet stakeholder needs.  Some travel is required.

Required Skills

• Verbal and written communication
• Customer Service
• Presentation
• Documentation
• Organization, planning, and attention to detail
• Critical thinking
• Team-oriented work habits, collaboration, interpersonal skills
• Ability to work creatively and independently in a matrix environment.
• Ability to effectively teach and interact with students and stakeholders at many levels of experience
• Ability to cope with variable training conditions and hours, and work with minimal supervision.
• Proficiency in Microsoft Word, Power Point and Excel and Desktop
  publishing skills
• Ability to lift 30 lbs.

Education

Associates degree required, Bachelor’s degree preferred.

Experience

• 5 years of experience in a self-directed, customer-facing position, presenting, training, and writing.
• 1-2 years software system support.
• Experience using a wide variety of training modalities.

About Accountable Care Associates:

Accountable Care Associates is an innovative MCO healthcare management services organization, developer and vendor of nationally recognized best-in-class proprietary IT, data, infrastructure, and management solutions for healthcare providers, institutions, payors, and others in the healthcare industry. ACA provides services and infrastructure solutions, including managing and partnering on global risk contracts and ACO model structures.

ACA offers data warehouse, data analytics, quality metrics, reporting, risk adjustment, and compliance support services. ACA’s team manages Medicare programs, case management services, disease management services, Blue Cross Blue Shield AQC, and other commercial programs. Under the guidance of founder and chairman, Dr. Phil Gaziano, the ACA leadership team has developed managed care infrastructure, including case management, complex disease management, coding, data analytics, and dedicated hospital rounding programs.

ACA continues to develop and provide innovative, leading-edge, services in global capitation programs and the organization was one of the first in its home state of Massachusetts to become delegated to do its own complex disease management. Quality, efficiency, and member satisfaction measures have continued to improve, and enrollment in global capitation ACO-type programs have continued to grow based on ACA’s proven track record of performance and success for partners and clients.

Summary Benefit Program:

PAID TIME OFF (PTO) AND HOLIDAYS: 18 days per year and 9 holidays per year

HEALTH INSURANCE: We currently offer Blue Cross/Blue Shield HMO Blue Value NE and a PPO plan. This pre-tax deduction can be arranged for you individually or for the whole family.

DENTAL INSURANCE: We currently offer Dental Blue for individual or family coverage.

VISION INSURANCE: Vision insurance is offered through VSP with a 4 tier
program of coverage.

LIFE INSURANCE & ACCIDENTAL DEATH & DISMEMBERMENT: This
is totally free of charge for you! The insurance plan has a value equal to your annual salary, so as your salary increases so does the value of your life insurance. You may also choose to purchase additional insurance coverage for you and your dependents. (maximums amounts do apply)

ADDITIONAL ANCILARY BENEFITS – Accountable Care will also provide employees with a means to purchase at group rates for additional life, dependent life, short term disability and cancer insurance, just to name a few options.

SHORT TERM DISABILITY: STD is offer at no charge to our employees scheduled 32 hours or more. Should you become sick or disable you would receive 60% of your pre-disability income (some restrictions do apply)

LONG TERM DISABILITY: LTD is offered at no charge to our employees scheduled
32 hours or more. Should you become sick or disabled you would receive 60% of your gross monthly income (some restrictions do apply).

401(k) RETIREMENT SAVINGS PLAN: Allows you to save money and plan for
retirement through pre-tax payroll deductions after one year of service. Company contribution after 12 consecutive months of employment. Enrollment allowed
the first quarter after your first year of employment.

FLEXIBLE SPENDING ACCOUNTS (Dependent Care and Health Care): By
opening a heath care or dependent care spending account, you may reimburse yourself for medical and/or dependent care expenses on a tax-favored basis, with dollars that are not subject to federal, state, and social security taxes.

EMPLOYEE REFERRAL PROGRAM: Up to $1,000 for exempt positions, $500 for non-exempt (hourly) positions. (some restrictions do apply).

EMPLOYEE ASSISTANCE PROGRAM: Confidential free service designed to assist you or your family members with financial concerns, legal questions, behavioral issues, substance abuse and work related problems. Counselors are available 24/7 365 days a year.

Please send resumes to:
ACA
One Monarch Place, 10th Floor
Springfield, MA 01144
careers@acafirst.com